💳 Refund & Cancellation Policy
Last Updated: October 2025
At BTEUP Notes Lucknow, we strive to ensure that our students, learners, and clients are fully satisfied with our educational materials, project assistance, and digital services.
💡 Since our offerings primarily include digital content and educational support, this policy clearly explains how refunds and cancellations are handled.
📘 1. Digital Product Policy
All our resources — including notes, eBooks, video lectures, and project files — are digital goods. Once a product is purchased or downloaded, it cannot be returned or refunded, as digital files cannot be taken back once delivered.
✅ Exceptions (Contact us within 48 hours):
- Wrong or incomplete file delivered
- Technical error during payment or download
We will review and resolve your case promptly.
🧑🏫 2. Project / Course Enrollments
Cancellation or refund requests can be accepted only before the project material is shared or the first session is conducted.
⚠️ Once the project starts, or materials are delivered, no refunds will be processed.
⚙️ 3. Double Payment or Transaction Errors
- If a user accidentally makes duplicate payments, we will issue a full refund for the extra transaction after verification.
- Refunds will be made to the original mode of payment within 7–10 working days.
❌ 5. Non-Refundable Cases
Refunds will not be provided in the following situations:
- User changes mind after purchase
- User fails to attend live/online sessions
- Content already accessed or downloaded
- Delay or issue caused by user’s internet/device problems
🕒 6. Cancellation Window
For project or course enrollments, cancellations must be requested within 24 hours of purchase.
Note: Beyond that period, our team will have already begun preparation of your materials, and no cancellation will be possible.
📧 4 & 8. How to Request a Refund & Contact Us
If you are eligible for a refund under the above conditions, or for any support inquiries, please contact us immediately:
📩 Email: contact@bteupnoteslucknow.com
📞 Phone / WhatsApp: +91 7351100545
🌐 Website: www.bteupnoteslucknow.com
Essential Details for Your Request:
- Full Name
- Payment Date
- Transaction ID / Screenshot
- Reason for Refund
Our support team will review your request and respond within 2–3 business days.
🔄 7. Policy Updates
BTEUP Notes Lucknow reserves the right to update or modify this policy at any time. All changes will be reflected on this page with a revised “Last Updated” date.
